As you know by now I blog, I consult and train, and I also speak about the customer experience. But that’s all content going out; that’s what I’m thinking. Contact me, I’d love to know what you’re thinking.
This page is dedicated to you and your customer service / customer experience questions and concerns.
What questions do you have?
What challenges have you overcome, and how did you do it?
Tell me about the one that got away. The service experience that didn’t go quite right, and what you learned from it. What do you think you could’ve done differently?
What issues are you dealing with right now, and how can I help?
What do you think is the most important thing a service provider needs to know in order to deliver an amazing customer experience?
How do you respond to online reviews?
What are some of the techniques you use to work with angry customers?
What social media platforms are you on and what strategies do you use to foster engagement with you customers?
Please, introduce yourself and tell me how I can help.